Insurance customer expectations are always evolving, and brokers must take advantage of the predictive analytics from emerging insurtech to meet the needs of the more customer-centric industry. Staying ahead of the curve, both in understanding data and in understanding customers’ needs, is crucial now more than ever.
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https://www.cioreview.com/news/how-is-technology-changing-the-insurance-industry-nid-32062-cid-23.html